This website is operated by The Nerd Hut. An essential part of our business is collecting and managing customer data. We are committed to protecting your privacy and rights, observing UK and EU data protection legislation’s.

Any reference to “The Nerd Hut website” includes any online platform which is managed directly by The Nerd Hut, including, but not limited to, www.thenerdhut.co.uk & booking.thenerdhut.co.uk.

PERSONAL DATA

During the use of our website, The Nerd Hut may collect personal data from the Customer including, but not limited to, Name, Address, Email, Phone Number as well as financial information like credit card details. This is collected in a number of ways such as filling in order forms, or signing up for news alerts.
The Nerd Hut may also collect technical data from their customers whilst they use The Nerd Hut website. This technical data can include, but not limited to, browser, device used to connect to the website, website activity time, items viewed.

HOW WE USE COLLECTED DATA

The Nerd Hut use collected customer data in the following ways:

Personal data will be used to complete customer orders and bookings. This personal data may also be passed onto external companies to assist with the completion of customer orders and contracts, this may include accounting services and couriers.

If the customer has consented to receiving marketing contact, we will use personal data to provide the customer with the requested content as agreed when they applied.

HOW LONG WILL WE HOLD YOUR DATA

The Nerd Hut will hold customer data for as long as required to complete the task in which the data was provided for.

WILL WE SHARE YOUR DATA?

The Nerd Hut will not sell any customer data to external and third parties.

The Nerd Hut will only share customer personal data with external companies if it is to assist with the completion of customer orders and contracts, this may include accounting services and couriers.

The sharing of customer data will only happen once permission has been granted by the customer, and is essential to complete the contract of order.

ACCESSING YOUR DATA

If the customer would like a copy of the complete list of data The Nerd Hut holds for them, they can request this by emailing privacy@thenerdhut.co.uk. The subject of the email must state ‘Subject Access Request’ for this request to be acknowledged.

The Nerd Hut will provide the requested information within 30 days of the request if we are confident this is you making your own request.

UPDATING AND AMENDING PERSONAL DATA

If you need to update your details of the personal data we hold, please email privacy@thenerdhut.co.uk to confirm your new details.

CARD PAYMENT

The Nerd Hut keep no customer credit or debit card details in our database unless permission has been granted by the customer, including but not limited to signing up for our in store Loyalty System, or creating an online account on our website in which the customer saves their card details for future transactions.

We use Stripe to process all credit and debit card payments made via our webstore. Stripe is a PCI Service Provider level 1, meaning it has the stringent level of certification in the payment industry, meaning your card details are highly secure whilst making payments on The Nerd Hut website.

We use Square to process all credit and debit card payments made via our till system in store and at in-person events, such as conventions and trade shows. Square is a PCI Service Provider, meaning your card details are highly secure whilst making payment in The Nerd Hut store.

DISCLAIMER

The Nerd Hut endeavour to ensure all documentation and information on their website is correct and up-to-date, however have no legal responsibilities is accepted if there are errors or omissions.

Any information obtained through The Nerd Hut website is done so at the customers own risk. Though The Nerd Hut works to ensure it’s site is safe, it is the customers responsibility to ensure they have the correct anti-virus and protection systems in place on their computer to defend against any computer threats such as malware and other viruses.

This privacy policy is to be referred to by the customer solely in conjunction with The Nerd Hut and the data collected by us. This privacy policy is invalid for use with any other third party individual or business.

Last Updated: 17/02/2024